Delivery & Dispatch

Free postage to UK & Northern Ireland

Dispatch times.

We dispatch within 1-2 working days, via royal mail tracked 48 (Does not include deliveries on weekends or Bank Holidays Please allow for recent postal strikes and busy periods)

Who delivers our parcels - Royal Mail & Evri

90 % of parcels go using Royal Mail, but in some instances, when the parcel is in a different warehouse, we use evri.  We are working to send everything from one warehouse & via royal mail only, but in the meantime, we use everi now and again

Next Working Day – sorry we do not offer this service

What Happens If I’m not at a home when delivery attempt is made?

For Royal Mail & Evri

If you are not at home, the driver will either put the parcel in a secure place & post a card advising you where they have left it, or they might even leave it with a neighbour which I find this popular with Royal Mail. you can either go online at mail/redelivery & arrange a redelivery or ring your local sorting office quoting your tracking number/card number. If you still do not receive your parcel within 7-10 working days after us sending you a dispatch email then contact me on, for evri please contact us

Delivery to a different address or gift recipient

If it is more convenient for you we can arrange deliver to your work address/family/neighbour, please specify the different delivery address at checkout. If you missed that, you can always give us a call on WhatsApp 07407 069513 before 9.30am the following morning

I don’t want an invoice in my order it’s for a gift

We never add an invoice in your order as most are for gifts, should you require an invoice you can print it out at time of ordering or going back to your account.  We will send an order confirmation to your email address only.

Deliveries to multiple addresses

If you would like to have items sent to multiple addresses, please complete a separate order for each address. We cannot split an order to different addresses.

Processing time

Orders are normally processed within 1-2 days (This does not include weekends or bank holidays)

Packing our parcels we are as Green as possible.

We do our uppermost to be as green as we can. We do recycle every box we use, we try not to use bubble wrap & only in exceptional circumstances where we have to. Our resin animals are in in polystyrene and the company are working as we speak to lower the carbon footprint of this, so for the moment we must use this form of packaging to get your product to you in one piece.

Item Arrives Damaged

See Returns